I’m receiving an error message that says “My Username and/or Password have expired”.
Call the Customer Service E-Business Helpdesk at 606-564-2484 to have your username and password reset.
Why do I have a blank screen?
Call PT Customer Service E-Business Helpdesk at 606-564-2484.
While self registering, I received an error message stating “You may already have an active account”?
You have already self registered yourself with a username and password in the past.
Why do I have to log in?
Only certain parts of our website require a username and password to log in.
Why use grease instead of oil in the bearing?
Grease is preferred due to reduced maintenance and/or lower cost.
I can’t get onto your website.
First, log off and then try to log in once more. If you still unable to log in, call the Customer Service E-Business Helpdesk at 606-564-2484.
What the different security levels?
There are different security levels depending on the job functionality. E-link Administrators are responsible to setup users and assign the appropriate security level.
I received a processing error message?
The Customer Service E-Business Specialist will automatically review and maintenance the error or you may Call PT Customer Service E-Business Helpdesk at 606-564-2484.
I have a username and password, but I don’t see where I can place orders.
If you don’t have stock price check or order entry, you probably have self registered yourself as a public user. Please call PT Customer Service E-Business Helpdesk at 606-564-2484.