Warranty - RMA Requests

 Warranty - RMA Requests

Warranty Information

If you are interested in how Emerson Industrial Automation USA can serve your industry, call 1-800-893-2321.

Warranty Claim Procedures
Warranty Claim Procedures 1008kb

Standard Warranty Policy
Standard Product Warranty Policy 186kb

Systems Warranty Policy
Systems Warranty Policy 101kb

You can reach any Emerson Automation Center in the Americas by calling 1-800-893-2321. Inquiries can be also be made by email to info.cta@emerson.com, or in writing to our Headquarters in the Americas at:

Emerson Industrial Automation USA
7078 Shady Oak Road
Eden Prairie, MN 55344

 

RMA Requests

All repairs include the latest product upgrades and are certified to the latest design specifications verified by our computer-controlled UDT (Universal Drive Tester) - the identical test equipment as used in the manufacturing facility to ensure the repaired unit complies with factory test standards.

  • 1-year comprehensive warranty with all Repairs
  • 5-day Turnaround Time on standard drive repairs
  • 48-Hour Emergency Repair turnaround available  

 

Return Authorization Documents & Procedures

Control Techniques

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