Warranty - RMA Requests

 Warranty - RMA Requests

Warranty Information

If you are interested in how Emerson Control Techniques can serve your industry,
call 1-800-893-2321

Warranty Claim Procedures
Warranty Claim Procedures 1008kb

Standard Warranty Policy
Standard Product Warranty Policy 186kb

Systems Warranty Policy
Systems Warranty Policy 101kb

You can also reach any Control Techniques Drive Application or Engineering Center in the Americas by calling 1-800-893-2321. Inquiries can be also be made by email to info.cta@emerson.com, or in writing to our Headquarters in the Americas at:

Control Techniques - Americas
7078 Shady Oak Road
Eden Prairie, MN 55344


RMA Requests

All repairs include the latest product upgrades and are certified to the latest design specifications verified by our computer-controlled UDT (Universal Drive Tester) - the identical test equipment as used in the manufacturing facility to ensure the repaired unit complies with factory test standards.

  • 1-year comprehensive warranty with all Repairs
  • 5-day Turnaround Time on standard drive repairs
  • 48-Hour Emergency Repair turnaround available  


Return Authorization Documents & Procedures

Control Techniques

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