Service & Support

Control Techniques offers its customers local technical sales, customer service, training, technical support and design expertise; as well as a comprehensive system design and build service.

As a company we aim to provide our customers with the best possible support wherever and whenever it may be required. As well as offering support for all our current products we offer repair and service support for superseded products and can give your company advice and guidance on possible upgrades which is usually a simple process.

Click here for a Topical Directory of Technical Resources.



The Customer Portal provides product availability, pricing, online ordering and tracking. This site is intended for Authorized Transactional customers.
This section is reserved for Americas authorized industrial distributors and sales team.
This section is reserved for Americas authorized HVAC representatives and sales team.
Control Techniques specializes in uptime with our full range of product support services
Control Techniques Global Training Centers offer a unique program of drive, servo and software training solutions.
CTA Technical Documentation including Application Notes, Technical Notes, Replacement Instructions, Trouble Shooting Guides, Videos
Designed to help customers when they don't have the time or resources available to learn new software and at the same time implement a new drive system
Have our engineers install, commission and start-up your new system on time and on budget
Control Techniques Extended Warranties, provide the best warranty coverage in the industry. We recommend our optional three-year Extended Product Warranty
Control Techniques develops customized planned service programs to meet your exact needs
Control Techniques can save you time and money with a site power audit
Control Techniques Replacement & Spare Parts provide customers with back up spare drives and components
Our experienced engineers stand ready to answer your calls around the clock, any day of the week
Control Techniques Upgrade Assistance provides the Engineers, Programmers, and Technicians to work right there with you to assist you increase output while improving quality
Warranty – RMA Requests, warrantt policies and procedures, repair policies and procedures
Products are only eligible for return if they are in new, unopened condition. The Return Policy PDF linked on the following page includes a list of products that are eligible for return if they are in new, unopened condition.
All repairs include the latest product upgrades and are certified to the latest design specifications verified by our computer controlled UDT equipment
Find contact information and links to download the appropriate Terms and Conditions.
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