Service & Support 

Control Techniques offers its customers local technical sales, customer service, training, technical support and design expertise; as well as a comprehensive system design and build service. 

As a company we aim to provide our customers with the best possible support wherever and whenever it may be required. As well as offering support for all our current products we offer repair and service support for superseded products and can give your company advice and guidance on possible upgrades which is usually a simple process.

Click here for a Topical Directory of Technical Resources.

Training
Control Techniques Global Training Centers offer a unique program of drive, servo and software training solutions.
Technical Documentation
CTA Technical Documentation including Application Notes, Technical Notes, Replacement Instructions, Trouble Shooting Guides, Videos
Application Support
Designed to help customers when they don't have the time or resources available to learn new software and at the same time implement a new drive system
Start Up Service
Have our engineers; install, commission and start-up your new system on time and on budget
Extended Warranties
Control Techniques Extended Warranties, provide the best warranty coverage in the industry. We recommend our optional three-year Extended Product Warranty
Planned Service Program
Control Techniques develops customized planned service programs to meet your exact needs
Site Power Audits
Control Techniques can save you time and money with a site power audit
Replacement & Spare Parts
Control Techniques Replacement & Spare Parts provide customers with back up spare drives and components
Field Service
Our experienced engineers stand ready to answer your calls around the clock, any day of the week
Upgrade Assistance
Control Techniques Upgrade Assistance provides the Engineers, Programmers, and Technicians to work right there with you to assist you increase output while improving quality
Warranty – RMA Requests
Warranty – RMA Requests, warrantt policies and procedures, repair policies and procedures
Repair Service
All repairs include the latest product upgrades and are certified to the latest design specifications verified by our computer controlled UDT equipment
Technical Support
Control Techniques specializes in uptime with our full range of product support services
Website Help
The help page shows information that is meant to assist you in understanding how our website works. We hope this will be useful in case you are having difficulties in finding the information you are looking for.